Landing a role at DXC Technology takes more than a generic resume. The Team Manager - Insurance position sits within Velonetic, a joint venture processing over £101 billion in premium and claims transactions annually. Recruiters here are looking for sharp operational leaders, not just people managers.
Your resume needs to speak directly to that context. This post breaks down exactly what to highlight, how to tailor your application, and how to pass the ATS screening that stands between you and a hiring manager's desk.
Understand What This Role Actually Demands
Before writing a single word, study the job posting carefully. The Team Manager - Insurance role at DXC Technology is remote, UK-based, and permanent. It sits inside a fast-moving London Market insurance processing environment.
This is not a generic management role. The job combines operational oversight, workforce capacity planning, and people leadership in a compliance-heavy setting. Understanding that blend shapes every decision you make on your resume.
Velonetic processes insurance and reinsurance business across Lloyd's and Company markets. Familiarity with that world, even at a surface level, will give your resume an edge over candidates from unrelated industries.
What to Highlight on Your Resume
Operational Management Experience
The job description emphasises production targets, workflow distribution, and in-day performance monitoring. Your resume must reflect hands-on operational experience. Vague statements like "managed a team effectively" won't cut it here.
Instead, quantify your operational impact. Use numbers wherever possible:
- Team size you managed directly
- Volume of transactions or cases processed under your oversight
- Service level agreement (SLA) compliance rates you maintained or improved
- Reduction in processing turnaround times you achieved
Recruiters at DXC Technology respond to evidence. Numbers tell a clearer story than adjectives ever will.
People Management and Coaching Skills
The role requires regular 1:1s, performance development reviews (PDRs), and coaching sessions. Your resume should show you have done this consistently, not just occasionally.
Highlight specific examples of developing team members. If you identified a training gap and built a plan around it, say so. Mention any formal coaching frameworks or performance management tools you have used.
Capacity Planning and Forecasting
The posting specifically references ControliQ methodology for workload forecasting. If you have used ControliQ, name it explicitly on your resume. ATS systems may scan for it directly.
Even if you haven't used ControliQ, demonstrate experience with capacity planning tools and workforce management systems. Transferable knowledge from similar platforms still strengthens your application significantly.
Insurance or Financial Services Background
Full training on insurance documentation is offered, so prior insurance expertise is not mandatory. However, any background in Lloyd's Market, London Market, reinsurance, or financial services processing should be prominently featured.
Place this near the top of your experience section. Recruiters scanning quickly will register it immediately, and it differentiates you from candidates with purely generic management backgrounds.
How to Tailor Your Resume for This Role
Mirror the Language in the Job Posting
ATS software and human recruiters both respond to familiar language. The DXC Technology posting uses specific phrases you should incorporate naturally into your resume. Key terms include:
- Capacity planning
- Service levels and turnaround times
- Workflow distribution
- ISAE audit controls
- Performance development reviews
- Workload forecasting
- ControliQ
Do not copy phrases robotically. Weave them into your bullet points where they reflect genuine experience. Authenticity matters as much as keyword matching.
Structure Your Resume Around Their Priorities
Organise your resume so the most relevant content appears first. A strong structure for this role looks like:
- Professional summary (3-4 lines maximum)
- Core competencies or skills section
- Work experience in reverse chronological order
- Education and certifications
Your professional summary should name your specialism directly. Something like: "Operational Team Manager with 7 years of experience in insurance processing environments, specialising in capacity planning, SLA management, and team performance development."
Tailor Each Job Entry, Not Just the Summary
Many candidates only customise their summary and leave their experience section generic. That approach fails. Each previous role should include bullet points that connect directly to the DXC Technology job description.
If you managed absence, say so and reference the policy framework you used. If you supported compliance audits, name the audit type. Specificity signals genuine expertise rather than buzzword padding.
ATS Tips for This Application
DXC Technology is a large global technology firm. Applications almost certainly pass through an Applicant Tracking System before reaching a human recruiter. Getting past that filter requires deliberate formatting choices.
Use a Clean, Simple Format
Avoid tables, graphics, headers in text boxes, and multi-column layouts. ATS systems often misread these elements. Use a single-column format with clearly labelled sections and standard fonts like Arial or Calibri.
Use Standard Section Headings
Clever section titles like "My Story" or "Where I've Been" confuse ATS parsers. Stick to conventional headings:
- Work Experience
- Education
- Skills
- Certifications
Standard headings ensure the system correctly categorises your information and presents it cleanly to the recruiter.
Include Keywords in Context
ATS scoring improves when keywords appear in context rather than in isolated lists. Instead of simply listing "capacity planning" in a skills section, write a bullet point like: "Developed and maintained balanced capacity plans aligned to business forecasting cycles, reducing resource gaps by 18%."
This approach satisfies both the algorithm and the human reader reviewing your application afterward.
What Recruiters at DXC Technology Are Looking For
Beyond technical skills, the DXC Technology hiring team is assessing whether you can operate independently in a remote environment. Remote management demands higher communication standards and more proactive reporting habits than office-based roles.
Your resume should reflect self-directed work habits and virtual team management experience. If you have led distributed or remote teams before, highlight that explicitly.
Compliance and Audit Awareness
The role involves supporting ISAE audit controls and maintaining quality and compliance standards. Recruiters will look for evidence that you understand regulated environments. Reference any experience with audit processes, compliance frameworks, or quality assurance programs in your previous roles.
Adaptability Under Changing Demands
The posting specifically mentions the need to "adapt to changing demands." Recruiters want managers who stay calm and effective when priorities shift suddenly. Include examples where you successfully reprioritised work under pressure without compromising service quality.
Interpersonal and Stakeholder Skills
Customer relationship management and cross-team collaboration appear in the job overview. Your resume should show you have worked alongside other department managers, escalated issues constructively, and built productive working relationships across organisational boundaries.
Final Formatting Advice
Keep your resume to two pages maximum. Senior hiring managers at technology firms rarely spend more than 30 seconds on an initial scan. Every line must earn its place on the page.
Use bullet points over paragraphs in your experience section. Start each bullet with a strong action verb: managed, developed, forecasted, implemented, improved. Avoid weak openers like "responsible for" or "helped with."
Proofread for consistency in formatting, tense, and punctuation. A resume filled with small inconsistencies signals poor attention to detail, which is a serious red flag for a role built around quality and compliance standards.
The Team Manager - Insurance opportunity at DXC Technology through Velonetic is a substantive leadership role inside one of the London Market's most significant processing operations. A resume that reflects operational precision, people development expertise, and genuine awareness of the insurance processing environment will give your application the strongest possible foundation. Apply directly here: DXC Technology Team Manager - Insurance Application.
