TELUS Health is hiring a Disability Case Manager in the United States, and competition for this role will be serious. The position sits within TELUS Health's Absence and Disability Management division, which serves employers across physical, mental, and financial health outcomes. Your resume needs to speak directly to that mission from the very first line.
A generic healthcare resume will not cut it here. Recruiters at TELUS Health are looking for candidates who understand absence management, return-to-work programs, and disability compliance at a technical level. Every section of your resume must reflect that expertise clearly.
Understanding What TELUS Health Actually Wants
Before writing a single word, study the job posting carefully. TELUS Health's Absence and Disability Management team focuses on three core outcomes: reducing employer costs, improving administrative efficiency, and supporting employees back to health and productivity. Your resume must mirror those priorities.
The role involves overseeing case management across a range of health risks, including physical, mental, social, and workplace conditions. Candidates with narrow specialization in only one area may appear less competitive. Broad case management experience across multiple health categories strengthens your profile significantly.
TELUS Health also administers leave compliance under federal, state, and municipal regulations. Familiarity with FMLA, ADA, ADAAA, and state-specific leave laws is not optional for this position. Showing that knowledge on your resume early builds immediate credibility with recruiters.
How to Structure Your Resume for This Role
Use a clean, single-column format with clear section headers. TELUS Health uses applicant tracking systems, so a cluttered or graphic-heavy resume risks getting filtered out before a human reads it. Simple formatting always performs better in ATS environments.
Your resume should follow this structure:
- Contact information at the top, including LinkedIn and location
- Professional summary tailored to disability case management
- Core competencies section with relevant keywords
- Work experience with achievement-focused bullet points
- Education and certifications relevant to the field
Keep your resume to two pages maximum. Case managers with extensive experience often try to include everything. Recruiters spend under ten seconds on an initial scan, so every line must earn its place on the page.
Writing a Strong Professional Summary
Your professional summary sits at the top of your resume and sets the tone immediately. It should be three to four sentences that position you as a disability case management professional with specific, relevant expertise. Avoid vague phrases like "results-driven professional" or "passionate about helping people."
Instead, name your experience directly. For example, lead with your years in absence and disability management, the populations you have served, and your familiarity with leave compliance regulations. Connect your background explicitly to employer-focused outcomes, not just patient care outcomes.
Mention return-to-work program management if you have it. TELUS Health places significant emphasis on returning employees to productivity, so that phrase carries real weight in this application.
What Skills to Highlight on Your Resume
Your core competencies section should target the exact language TELUS Health uses in its job posting. ATS systems match keywords from the job description to keywords in your resume. Missing key terms means missing the shortlist entirely.
Prioritize these skills prominently:
- Absence and disability case management
- Return-to-work coordination
- FMLA and ADA compliance administration
- Mental health and behavioral case management
- Workplace health risk assessment
- Employer-employee communication and advocacy
- Leave administration and documentation
- Health and productivity program management
- Multidisciplinary care team coordination
Do not simply list soft skills like "communication" or "empathy" without context. Tie those qualities to specific case management functions instead. Soft skills gain credibility when paired with measurable outcomes.
How to Write Your Work Experience Section
Each role in your experience section needs achievement-focused bullet points, not just job duties. Recruiters already know what a case manager does. They want to see what impact you made in past roles and how you delivered measurable results.
Use this formula for each bullet point: action verb + specific task + measurable outcome. Numbers, percentages, and timeframes make your achievements concrete and verifiable. Vague bullets get skimmed past quickly.
Strong examples include:
- Managed a caseload of 120 short-term and long-term disability claims, achieving a 22% reduction in average case duration over 18 months
- Coordinated return-to-work plans for employees with mental health conditions, reducing prolonged absences by 30% year-over-year
- Administered FMLA and state leave programs for a client base of 5,000 employees across three states, maintaining 98% compliance rates
- Collaborated with occupational health physicians and HR teams to develop modified duty programs that improved return-to-work timelines
Frame every bullet around employer outcomes where possible. TELUS Health's clients are employers, not individual patients. Demonstrating that you understand the employer's perspective sets you apart from candidates with purely clinical backgrounds.
ATS Tips for the TELUS Health Application
Large organizations like TELUS use ATS platforms to filter resumes before recruiters see them. Optimizing your resume for these systems is non-negotiable. Even a highly qualified candidate can get screened out by a poorly formatted file.
Follow these ATS best practices carefully:
- Submit your resume as a .docx or .pdf file, depending on what the application system accepts
- Use standard section headers like "Work Experience" and "Education," not creative alternatives
- Avoid tables, text boxes, headers, and footers, as ATS systems often cannot read them
- Use the exact job title "Disability Case Manager" somewhere in your resume text
- Repeat key phrases from the job posting naturally throughout your resume
- Spell out acronyms at least once, writing "Family and Medical Leave Act (FMLA)" before using the abbreviation alone
Do not keyword-stuff your resume with phrases that do not reflect your real experience. ATS systems get you past the filter, but a human recruiter reviews the shortlist. Misrepresenting skills creates problems in the interview stage.
Certifications and Education That Strengthen Your Application
Relevant certifications signal specialized expertise and commitment to the field. TELUS Health recruits candidates who bring validated knowledge to complex disability cases. Listing the right credentials increases your credibility immediately.
Certifications that carry weight for this role include:
- Certified Disability Management Specialist (CDMS)
- Certified Case Manager (CCM)
- Certified Rehabilitation Counselor (CRC)
- Associate in Disability Management (ADM)
- Certification in occupational health nursing, if applicable
List your certifications prominently, either in their own section or directly below your education. Include the certifying body and the year of certification. Active credentials matter more than expired ones, so note renewal status if relevant.
What TELUS Health Recruiters Are Really Looking For
Recruiters reviewing applications for this role are looking for candidates who understand both the clinical and administrative dimensions of disability management. Pure clinical experience without compliance knowledge leaves gaps. Pure administrative experience without clinical understanding raises concerns about case quality.
TELUS Health operates as a technology-driven health company. Candidates who reference experience with case management software, digital health platforms, or data-driven reporting tools align better with the company's technology-forward culture. Name the platforms you have used, whether that is Fineos, Juris, or similar systems.
The company also emphasizes whole-person health across physical, mental, and financial dimensions. Candidates with experience managing mental health-related absences, not just physical injuries, demonstrate the breadth this role requires. Highlighting that experience directly addresses a priority TELUS Health states in its own job posting.
Tailor your resume specifically for this posting before applying. A targeted, keyword-rich resume built around TELUS Health's stated priorities will always outperform a general one. Apply directly through the official listing at https://himalayas.app/companies/telus/jobs/disability-case-manager.
